Have you ever clicked the Feedback link at the bottom of a page at LDS.org? If you have trouble finding something, or want to ask a question or comment about something you see or read on LDS.org, just click the Feedback link.
Since 2009, over 276,000 feedback items have been submitted to LDS.org. In addition to answering your questions, the Church uses feedback to identify what is most important to site visitors.
Feedback submissions are collected every 15 minutes and stored in a database that classifies the submissions and keeps track of them until they are responded to.
The feedback is handled by faithful Church members who are called to serve as Church Service Missionaries and volunteers. As a group, they are known as the LDS.org Response Team.
Team members are spread around the world on almost every continent. They use their own computers and Internet access, and donate from a few to many hours each week.
To learn how these Church Service Missionaries and volunteers respond to questions in a personal way, read the article “Do You Know What Happens to Feedback at LDS.org?”
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Thanks for the information and a big thank you to all the faithful Saints who give of their time to support the spreading of the Gospel.